Privacy Policy

1. Information We Collect

We collect information that you provide to us directly, information collected automatically when you use our Site, and information we receive from third parties (such as booking platforms).

a) Information You Provide to Us

• Contact details — full name, email address, phone number, and (where relevant) WhatsApp number.
• Booking details — tour selected, preferred date and time, number of guests (including ages, if relevant for group planning), hotel pick-up address, and any special requests (e.g. accessibility needs, dietary restrictions relevant to add-ons).
• Payment-related information — see Section 7, Payment & Booking Information below.
• Communications — messages, questions, and feedback you send us via our contact form, email, WhatsApp, social media, or in person.
• Reviews and testimonials — if you choose to leave a review (e.g. via Facebook or Google) and permit us to feature it, we may display your name, profile photo, and review text on our Site.

b) Information Collected Automatically

• Device and usage data — IP address, browser type and version, device type, operating system, referring/exit pages, and pages viewed.
• Log data — dates and times of access, and general usage patterns on the Site.
• Cookies and similar technologies — see Section 4, Cookies & Tracking Technologies below.

c) Information from Third Parties

• If you book through a third-party platform such as GetYourGuide, Viator, Klook, or the Intramuros Administration, that platform shares the booking details necessary for us to fulfill your tour (typically your name, contact details, number of guests, and tour date).
• If you interact with us via Facebook or other social media, we may receive limited profile information made available to us by that platform's settings.

2. How We Collect Information

We collect the information described above through the following channels:

• Directly from you, when you fill out our contact/booking form, message us on WhatsApp, email us, or speak with our team.
• Automatically, through cookies and similar tracking technologies when you browse our Site (see Section 4).
• From partner booking platforms (GetYourGuide, Viator, Klook, Intramuros Administration) when you book a tour through them.
• From social media platforms (Facebook, YouTube) when you engage with our public pages, subject to that platform's own privacy settings and policy.

3. How We Use Personal Information

We use the information we collect for the following purposes:

• To provide our Services — to process your booking, confirm tour schedules, coordinate hotel pick-up/drop-off, and communicate with you before, during, and after your tour.
• To communicate with you — to respond to inquiries, send booking confirmations, reminders, and respond to customer service requests.
• To improve our Site and Services — to understand how visitors use our Site, identify technical issues, and improve content, navigation, and tour offerings.
• For marketing purposes — with your consent (e.g. if you opt in), to send updates about new tours, promotions, or seasonal offers. You may opt out at any time (see Section 10).
• To display reviews — to showcase testimonials you have agreed to share publicly on our Site.
• To comply with legal obligations — such as bookkeeping, tax, and regulatory requirements applicable to tourism operators in the Philippines.
• To protect our legal rights — to detect, prevent, and address fraud, unauthorized access, or misuse of our Site or Services.

We do not sell your personal information to third parties.

4. Cookies & Tracking Technologies

Like most websites, we use cookies and similar tracking technologies (such as web beacons and local storage) to operate our Site, remember your preferences, and understand how visitors use our Site.

You can control or delete cookies through your browser settings. Most browsers let you refuse or delete cookies, or alert you when a cookie is being set. Please note that disabling certain cookies may affect the functionality of our Site.

5. Third-Party Services & Integrations

Our Site integrates with, links to, or otherwise relies on the following categories of third-party services. Each operates under its own privacy policy, which we encourage you to review:

• Booking & travel platforms: GetYourGuide, Viator, Klook, and the Intramuros Administration — used to list and process bookings for our tours.
• Messaging: WhatsApp (Meta) — used so you can message us directly to ask questions or book a tour.
• Social media: Facebook and YouTube — used to share updates, videos, and connect with our community.
• Fonts and content delivery: Google Fonts — used to load web fonts for the Site's design. Loading fonts may involve your browser connecting to Google's servers.
• Hosting and infrastructure: our web hosting provider, which processes Site traffic data as necessary to keep the Site online and secure.

We only share the information necessary for these services to function (for example, sharing your booking details with a payment processor to complete a transaction, or your message content when you contact us via WhatsApp). We do not authorize these third parties to use your information for purposes unrelated to providing their service to us.

6. Google Analytics & Other Analytics Tools

We may use analytics tools, such as Google Analytics, to help us understand how visitors use our Site. These tools use cookies and similar technologies to collect information such as pages visited, time spent on the Site, approximate location (derived from IP address), device and browser type, and referral source.

• This information is aggregated and used in a way that does not directly identify you as an individual.
• Google Analytics data is processed subject to Google's own privacy policy and terms, available at policies.google.com/privacy.
• You can opt out of Google Analytics tracking across all websites by installing the Google Analytics Opt-out Browser Add-on.

7. Payment & Booking Information

When you book a tour directly with us (via our contact form or WhatsApp), we collect the booking details described in Section 1 in order to confirm and schedule your tour.

• Direct bookings: Payment or deposit arrangements for tours booked directly with us (e.g. via bank transfer, GCash, PayPal, or cash on the day of the tour) are confirmed individually with you during the booking process. We do not store full payment card numbers on our servers.
• Third-party platform bookings: If you book through GetYourGuide, Viator, Klook, or a similar platform, your payment is processed entirely by that platform in accordance with its own privacy and payment terms. We only receive the booking and contact information necessary to deliver the tour — we do not receive or store your card details from these platforms.
• Any payment processor we use (directly or via a partner platform) maintains its own security standards for handling financial information, and is responsible for the security of data submitted directly to it.

8. How We Protect Your Information

We take reasonable administrative, technical, and physical measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Restricting access to personal information to team members who need it to perform their role.
• Using secure connections (HTTPS/SSL) for data transmitted through our Site.
• Relying on reputable third-party platforms and processors that maintain their own security standards for any payment or booking data they handle.
• Periodically reviewing our data handling practices.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

9. How Long We Retain Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including:

• Booking and communication records are generally retained for a reasonable period after your tour to handle any follow-up questions, disputes, or repeat bookings.
• Financial and transaction records may be retained longer where required for bookkeeping, tax, or other legal obligations under Philippine law.
• Marketing information (e.g. if you subscribed to updates) is retained until you unsubscribe or opt out.
• Analytics data is generally retained in aggregate or anonymized form, or for the default retention period set by the analytics tool provider.

When personal information is no longer needed for these purposes, we take reasonable steps to delete, anonymize, or securely dispose of it.

10. Your Privacy Rights

Depending on where you are located, you may have certain rights regarding your personal information. As a Philippines-based business, we recognize the rights granted under the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, which include the right to:

• Be informed that your personal information will be, is being, or has been processed.
• Access a copy of the personal information we hold about you.
• Object to the processing of your personal information, including for direct marketing.
• Correct inaccurate or outdated personal information.
• Erasure or blocking of your personal information under certain circumstances (e.g. if it is no longer necessary for the purpose it was collected).
• Data portability, where applicable, to obtain a copy of your data in an electronic format.
• File a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your privacy rights have been violated.

If you are visiting from the European Economic Area (EEA), the United Kingdom, or California, you may have additional rights under the GDPR, UK GDPR, or the California Consumer Privacy Act (CCPA) respectively, including the right to request deletion of your data or to know what categories of information we collect about you.

To exercise any of these rights, please contact us using the details in Section 14, Contact Information. We will respond to verified requests within a reasonable timeframe and in accordance with applicable law.

11. Children's Privacy

Our Site and Services are not directed to children, and we do not knowingly collect personal information directly from children under the age of 13 (or the applicable age of digital consent in your jurisdiction) without parental or guardian consent.

Some of our tours are family-friendly and suitable for children accompanied by a parent or guardian. In these cases, a parent or guardian provides the child's information (such as age, for group planning purposes) as part of the booking made on the child's behalf. We do not knowingly collect information directly from unaccompanied minors.

If you believe a child has provided us with personal information without appropriate parental consent, please contact us so we can promptly review and, where appropriate, delete that information.

12. Third-Party Links

Our Site may contain links to third-party websites and platforms, including our booking partners (GetYourGuide, Viator, Klook, Intramuros Administration) and our social media pages (Facebook, YouTube). These third parties operate independently of us and maintain their own privacy policies.

We are not responsible for the content, privacy practices, or security of any third-party website or platform. We encourage you to review the privacy policy of any third-party site before providing any personal information to it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will revise the "Last Updated" date at the top of this page.

For material changes — such as a new category of information collected or a new purpose for processing your data — we will make reasonable efforts to provide additional notice (for example, a notice on our Site or, where appropriate, by direct communication).

We encourage you to review this Privacy Policy periodically. Your continued use of our Site or Services after any changes take effect constitutes your acceptance of the revised policy.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

If you are located in the Philippines and are not satisfied with our response, you may also lodge a complaint with the National Privacy Commission at privacy.gov.ph.